Refund policy

Refund policy

Chorlton Analogue is a trading name of Crossley Solutions Ltd. We sell used and vintage hi-fi, parts and recordings, and we want you to be happy with what you buy. This policy explains how returns and refunds work. It doesn't affect your statutory rights.

Changed your mind?

You can return most items within 30 days of delivery for a refund — longer than the 14 days the law requires. Let us know within that time, then send the item back within 14 days of telling us.

  • Return items in the condition you received them, with all parts and accessories, and pack them carefully. If an item has been handled beyond what's needed to check it, or is damaged on the way back because it was poorly packed, we may reduce the refund to reflect that.
  • Return postage is your responsibility. We recommend a tracked service, as we can only refund items that reach us.
  • We refund the item price and the standard delivery charge you paid for the original order.
  • Sealed CDs, records and other recordings can't be returned for a change of mind once the seal has been broken.

Faulty or not as described

Everything we sell is used, often decades old, and described honestly, including its condition and any known faults. An item must match its description and be of satisfactory quality for its age and price.

Unless the listing says otherwise, everything comes with our 30-day return-to-base warranty. If an item arrives faulty, damaged or not as described, or develops a fault within 30 days of delivery, contact us and we'll refund you in full, including the cost of sending it back — or repair it, if you'd prefer. After 30 days your legal rights still apply, and we'll offer a repair or a refund. As most of our stock is one of a kind, we usually can't offer a like-for-like replacement.

Items sold for spares or repairs, untested, or with faults described in the listing are sold as described. Those described faults aren't grounds for a faulty-goods return, though you can still return the item if you change your mind.

How to return something

Please contact us before sending anything back, with your order number and a short note of the reason. We'll confirm the return address and look out for your parcel.

International returns

The same rights apply. Unless the item was faulty or not as described, return postage and any duties or taxes on the return journey are your responsibility.

Refunds

We refund within 14 days of receiving the item back, or of receiving proof that you've sent it if that comes sooner, to your original payment method. Your bank may take a few more days to show it.

Contact

Registered Office: Crossley Solutions Ltd, trading as Chorlton Analogue, 318a Palatine Road, Manchester, M22 4FW, United Kingdom. Get in touch through our contact page.

Last updated: 2 October 2026